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Sales Department
Core of dealership operations. Sales professionals demonstrate
& sell new & used vehicles.
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Service Department
Backbone of the dealership. Diagnose & perfom mechanical,
collision & warranty repairs.
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Duties:
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Greet customers
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Determine customer interests & needs
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Demonstrate vehicle features
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Negotiate terms of sale
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Follow up with customer
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Discuss financial options
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Duties:
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Greet customers
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Discuss vehicle problems
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Estimate repair costs
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Process work orders
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Diagnose problems
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Perform routine maintenance & repairs
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Handle customer questions & concerns
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Requirements:
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Tactful
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Organized
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Well-groomed
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Knowledgable about product
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Outgoing personality
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Excellent communication skills
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Requirements:
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Knowledge of vehicles
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Excellent computer & electronic skills
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Technical & mechanical aptitude
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Problem solving skills
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Good communications skills
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Education:
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High school diploma-Receptionist, Greeter
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Two-year degree - Sales associate, Finance & Insurance Manager
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Four-year degree - Sales Manager, General Sales Manager
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Certified manufacturer training - Ongoing
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Education:
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High school diploma-Apprentice Technian, Service Advisor
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Two-year degree-Master Technician, Service Manager
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Four-year degree-Service Director
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Certified manufacturer training-Ongoing
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Parts Department
Supports service department, sells parts & accessories to
public.
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Management & Administration
Oversees & supports general operations. Performs all
administrative, accounting & regulatory duties.
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Duties:
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Provide proper parts to service department
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Greet customers
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Sell parts to retail & wholesale customers
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Maintain inventory
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Order parts
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Work closely with technicians
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Duties:
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Process & record all transactions
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Prepare daily & monthly reports
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Analyze financial data
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Oversee human resources
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Ensure compliance with laws & regulations
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Oversee all operations
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Requirements:
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Product knowledge
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Computer skills
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Customer relation skills
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Organizational skills
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Good communication skills
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Requirements:
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Computer knowledge
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Accounting & bookkeeping expertise
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Human resource expertise
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Familiarity with state & federal laws
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Communication skills
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Education:
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High school diploma-Parts Salesperson
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Two-year degree-Parts Manager
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Certified manufacturer training-Ongoing
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Education:
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High school diploma-Title Clerk, Cashier
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Two-year degree-Bookkeeper, IT Manager
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Four-year degree-Controller, Human Resource Manager
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Graduate degree-General Manager
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Certified manufacturer training-Ongoing
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