COVID-19 (as of 7/22/20)
All Pennsylvania counties are in the "Green" phase of re-opening. Masks are required.
PAA is providing the following information related to Coronavirus (COVID19) in the workplace and directives from Pennsylvania’s Department of Health and Governor Tom Wolf.
Resources are also available through NADA at www.nada.org/coronavirus/resources.
If you have questions regarding your dealership’s situation, please call
PAA at 717-255-8311 or email firstname.lastname@example.org.
Online Sales Guidance
As of April 20, 2020, online vehicle sales are authorized to commence statewide in accordance with Governor Wolf's guidance.
Following online communication with customers, the dealer and customer should schedule an appointment for one customer at a time to pick up the purchased vehicle and drop off any trade-in. The vehicle handoff should be limited to the least number of people required to complete the transaction. Dealers may also schedule a drop off at the buyer’s location.
As counties will move to the Yellow/Green
Phase, showrooms may reopen.
See Governor's Office Guidance for Businesses in yellow counties for complete details.
Links To Assist Dealerships:
As counties go “Yellow”, PAA’s Title Department will be open and processing work as follows.
Beginning Monday, June 1, 2020:
• Manual Titlework can be mailed to PAA or dropped off in the lobby , HARRISBURG LOCATION ONLY for drop off.
• Dealertrack transactions can be mailed to PAA or dropped off in the lobby , HARRISBURG LOCATION ONLY for drop off.
• Dealer Titles and Salvage certificates can be dropped off for processing at the HARRISBURG LOCATION ONLY. 1925 N. Front Street, Harrisburg, PA 17102.
Customers wishing to wait on titles to be processed will be asked to wait in their vehicles and will be called when completed.
Beginning Monday, June, 2020:
PAA's East Norriton office will be available for Dealer Title walk ins once again.
The waiting room will be closed. Dealers can drop off work and will be called when ready.
• Criminal Records and Lien verification requests are being processed by PAA.
• For Dealers Online with Dealertrack - SA-2 paper or weight class sticker orders are currently being filled. Send an order to email@example.com. If a dealer processes with any other OLRS provider other than Dealertrack, they need to contact their provider directly to see how inventory is being handled.
- PAA cannot assist with submitting any inspection sticker orders at this time. Inspection sticker orders must be placed by the inspection station online at www.inspections.penndot.gov.
Have a question/concern? Submit online and PAA will answer or connect you with an expert.
Frequently asked questions
What happens if someone gets sick?
Will this go away as weather gets warmer?
It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer. There is much more to learn about the transmissibility, severity, and other features associated with COVID-19 and investigations are ongoing.
Should I postpone a scheduled trip?
Should employees wear facemasks?
Yes. See the PA Department of Health order online at: https://www.governor.pa.gov/wp-content/uploads/2020/04/20200415-SOH-worker-safety-order.pdf
What if I am terminated or laid off due to Coronavirus?
If you are employed in Pennsylvania and are unable to work because of Coronavirus disease (COVID-19), you may be eligible for Unemployment or Workers' Compensation benefits. Information is available online at https://www.uc.pa.gov/Pages/covid19.aspx
Can we continue providing the group health, dental & vision coverage for employees who are being temporarily laid off?
Yes, at this point the carriers are allowing temporarily laid off employees to remain on the group coverage. We should hear from the carriers if it would be acceptable to keep laid off employees active on the group plan - if the layoff becomes protracted and carries into May.
Also, IMPORTANT NOTE: If the dealer is paying the employee portion of the premium, and will expect to be paid back upon the employee’s return to work – they will need to document this in writing via an amendment of the Wrap SPD or, at minimum, an employee memo in order to document the unusual steps taken. Also, they would want to detail the expected timeframe to be reimbursed back the insurance premium from the employee upon returning to work.
Can I text my customers to let them know what is happening at my dealerships?
Dealers cannot generally rely on the emergency exception under TCPA for text message communications to customers – including otherwise well-intentioned messages about what steps the dealer is taking to respond/hours of operation/policies/etc. Even a dealer who wants to notify customers of an exposure or other similar imminent health threat would not fit under the exception.
We are ready to call our employees back to our worksite, but an employee has expressed a preference for working from home. What can we do?
Some employees may have a real preference for working from home, but you can refuse remote work so long as the employee is not seeking a reasonable accommodation under the Americans with Disabilities Act (ADA). If an accommodation is being requested, you should conduct an interactive process with the employee to determine whether an obligation exists to provide such or another accommodation.
Can we ask an employee to stay home or leave work if they exhibit symptoms of the COVID-19 or the flu?
Yes. You should continue to monitor employees for indicative symptoms, and not allow symptomatic individuals to physically return to work until cleared by a medical provider.
What steps should we take when an employee tests positive for or is diagnosed with COVID-19?
The infected employee should remain at home until released by a physician or public health official. If a medical note releasing the employee is unavailable, follow the CDC guidelines on when an employee may discontinue self-isolation, which contain specific requirements dependent upon whether the employee tested positive for COVID-19 and the symptoms exhibited.
You should ask infected employees to identify all individuals who worked in close proximity (within six feet) for a prolonged period of time (10 minutes or more to 30 minutes or more depending upon particular circumstances, such as how close the employees worked and whether they shared tools or other items) with them during the 48-hour period before the onset of symptoms. Send home all employees who worked closely with the infected employee for 14 days under CDC Guidance to ensure the infection does not spread. While quarantined, those employees should self-monitor for symptoms, avoid contact with high-risk individuals, and seek medical attention if symptoms develop.
Following a confirmed COVID-19 case, and as recommended by the CDC, notify all employees who work in the location or area where the employee works of the situation. You will want to do so without revealing any confidential medical information such as the name of the employee. Inform employees of the actions you have taken, including requiring employees who worked closely to the infected worker to go home. Let employees know about your sanitizing and cleaning efforts and remind them to seek medical attention if they exhibit symptoms. The failure to notify employees at your location of a confirmed case may be a violation of OSHA’s general duty clause, which requires all employers to provide employees with a safe work environment.